Privacy Policy

NeckFit developers (“NeckFit”, “We”, “Us”, “Our”), has created this privacy statement in order to fully disclose its data practices for the NeckFit Website (“Website”), mobile application (“App”), and the products and services offered and provided through the Website (“Products”).

If and as applicable, your use of any NeckFit Website, App, and Products is subject to this NeckFit Privacy Policy (“Privacy Policy”) . By using the NeckFit Website, App, and/or Products, You ACCEPT the practices set forth in the Privacy Policy and the Terms of Service. For this reason, please frequently refer to the Privacy Policy to ensure Your continued ACCEPTANCE of all NeckFit practices relating to Your Personal Data. Your continued use of any portion of the Website, App, and/or Products following the posting of an updated Privacy Policy will constitute Your full ACCEPTANCE of any changes.

1 CHANGES TO PRIVACY POLICY

We reserve the right to and may change this Privacy Policy from time to time. If we make any material changes, we will notify you by email (if you provide us with an email address), through the Website, through the App, or by presenting you with a new version of this Privacy Policy for you to accept, if we, for example, add new processing activities or collect some additional Personal Data from you. All Personal Data that NeckFit collects will be handled in accordance with the Privacy Policy in effect at the time such information is collected. If the Privacy Policy changes in any significant respect in the meantime, NeckFit will not (without your permission) use your Personal Data in a manner that is inconsistent with the Privacy Policy in effect at the time your information is collected. 

2. PERSONAL DATA WE COLLECT ABOUT YOU

We collect the following Personal Data from you:

General Personal Data

  • Contact information such as name, user ID and email address, including when you sign in with the App.
  • Preferences information you provide such as product or content interests, or communication or marketing preferences.
  • Usage activity about how you interact with us such as purchase history, what content you viewed, and which areas of our app you visited.
  • Device and usage Information that may include data specific to your mobile device (e.g., id, make, model, type, operating system, advertising identifier and similar information); information about your use of features, functions, or notifications on the device; and signal strength relating to Wi-Fi or Bluetooth functionality, temperature, battery level, and similar technical data; mobile service carrier.
  • Your IP address and cookies when you visit the Website. 
3. HOW WE USE YOUR PERSONAL DATA

We may use your information, including your Personal Data, and by accepting this Privacy Policy you provide us with your explicit consent, for the following purposes:

  • to analyze, operate, maintain and improve the App and marketing activities, to add new features and services to the App

Example: We may process your Personal data to provide you our core functionality.

  • to assess your needs to determine suitable products or services

Example: We may analyze your usage patterns to get better understanding of what kind of features you like the most.

  • to send product updates or warranty information;

Example: We may use some of your contract data to notify you about our product updates.

  • to respond to your comments, questions and requests and provide customer service;

Example: If you send us an email, we may use your Personal data to reply.

  • to send you push notifications, both internal and external. 

Example: We may learn from your Personal data and build new features based on it.

  • to conduct research and analysis, including for scientific and academic research purposes;
4. SHARING YOUR PERSONAL DATA AND INFORMATION

We will share your Personal Data and information with third parties only in the ways that are described in this Privacy Policy.

General cases. We may disclose your Personal Data:

  • as required by law, such as to comply with a subpoena, or similar legal process.
  • when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
  • if we are involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
  • to any other third party with your prior explicit consent to do so.

Sharing to make the App run. We may share some of your Personal Data with third-party service providers and processors who commit to comply with applicable laws concerning their usage of your Personal Data (for example, GDPR for the EU residents). Our third-party service providers and processors may share your Personal Data with their own third-party service providers and processors, granted they have appropriate data protection safeguards in place and they process your Personal Data consistently with the original purpose.

Here is the list of such third-party service providers and processors:

  • Adapty. We use Adapty, an analytics subscription and marketing platform, for analytical purposes as well as to increase the efficiency of our marketing campaigns. We share the following data with Adapty: our Device ID, Purchase history, Contact Info, including name, phone number, or email address and Usage data, including actions with additional parameters, opening particular screens, starting and cancelling a trial period, starting and cancelling subscription, passing the onboarding screen, completing registration, different technical events (for example, whether you have read a manual or not). You may access Adapty privacy policy here.

No sale of Personal Data. Please note that we will never sell, rent, assign, transfer for consideration, loan or otherwise make available your Personal Data to third parties for any sort of consideration, whether monetary or not. We commit to transfer your Personal Data only to third parties acting on our behalf and following our instructions as service providers.

Aggregated Information. We may also share aggregated, anonymized or de-identified information, which cannot reasonably be used to identify you. For example, we may share, including, without limitation, in articles, blog posts and scientific publications, general age demographic information and aggregate statistics about certain activities or symptoms from data collected to help identify patterns across users.

5. DATA SECURITY

Security of your Personal Data is important to us. When you provide your Personal data that is considered to be sensitive or falls under “categories of special data” under applicable laws to us, we encrypt the transmission of that information using secure socket layer technology (SSL). We follow generally accepted industry standards to protect the Personal Data submitted to us, both during transmission and once we receive it.

Among others, we utilize the following security measures to protect your Personal Data:

  • Pseudonymization and tokenization of certain categories of your Personal Data;
  • Protection of data integrity;
  • Encryption of your Personal Data in transit and in rest;
  • Systematic vulnerability scanning and penetration testing;
  • Organizational and legal measures. For example, our employees have different levels of access to your Personal Data, and only those in charge of data management get access to your Personal Data and only for limited purposes required for the operation of the App. We impose strict liability on our employees for any disclosures, unauthorized accesses, alterations, destructions, misuses of your Personal Data.
  • Conducting periodical data protection impact assessments in order to ensure that the App fully adheres to the principles of ‘privacy by design’, ‘privacy by default’ and other internationally accepted data protection principles. We also commit to undertake privacy audit in case of Company’s merger or takeover.
6. CONTACTING US

If you have any questions or concerns about your privacy, any provisions of this Privacy Policy or any of your rights, you may contact us at:

  • by Website form: https://www.neckfit.app/contact/